Registration first attempt!

Got an email from the university on Friday explaining a bit about my course and some paperwork and the details about registration online...seemed okay but was missing a key piece of info so left it. The key piece of info arrived through the post yesterday, cool I said to myself let's get registering...now, if my university's online registration was/is as complicated as this one is I'm surprised we ever get any students registered! I mean I am into technology and doing an MA related to ICT so I should find it easy...right? Wrong! maybe the problem is I am too technologically minded and that's the problem, maybe I am trying too hard...the long and short of it however after an hour of my life I have a new username, a password and...am still not registered!!! I mean how hard can it be??? Apparently I am eligible to register...that's one of the words that confused me (English is not one of my better or favourite subjects I should add at this point) so I was assuming it meant I couldn't register (despite the email and letter telling me too), someone else said this meant I could but ti keeps telling me to take my certificates for proof to somewhere when I arrive in Leeds...could be fun this being an online course an all and me never intending to EVER visit Leeds unless someone else is a) driving and b) paying...so, now playing the waiting game, waiting for Monday so I can phone and say in a polite way WTF!!!